Terms & Conditions

Welcome to Recoverby.com. These Terms of Use (the “Terms”) govern your access to and use of our website, products, and services. By accessing or using the website, you agree to comply with these Terms. Please read them carefully.

RBY & Co SIA, physical address: Dunikas iela 25, Liepaja, Latvia, LV-3407, ("we," "our," or "us") operates under the brand Recoverby. Our website provides consumers with access to a range of wellness and recovery products. These Terms apply to all visitors, users, and others who access or use the site.

You agree to use the website and its services only for lawful purposes and in compliance with these Terms. You must not:

• Engage in unlawful activities or violate any applicable local, national, or international law or regulation.

• Infringe upon the intellectual property rights of others.

• Transmit any material that is defamatory, fraudulent, offensive, or otherwise objectionable.

• Attempt to gain unauthorized access to any part of the website or its related systems or networks.

To purchase certain products offered by Recoverby, you must be of sufficient legal age as required by law. Prior to purchasing any product, you will be asked to provide relevant information including payment information, billing address, and shipping information. By providing this information, you represent and warrant that you have the legal right to use the payment method(s) chosen for any transaction. You agree not to use any card or payment method unless you have the necessary legal authorization to do so. You are responsible for any unauthorized charges made to your payment method by a third party.

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By submitting your information to us or our payment processor, you authorize us to charge your selected payment method for the total amount due, which includes VAT as applicable, at the time of purchase. We will automatically bill your payment method for the price applicable at that time. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering.

Verification of information may be required prior to processing any transaction. If we do not receive payment from your payment processor, you agree to pay all amounts due upon our request.

Recoverby reserves the right to change, modify, or discontinue any of its product offerings at any time, including the availability of any product. We may do so without any liability to you or any third party. Any updates will be reflected on our website, and we encourage you to review our offerings regularly.

Orders are shipped from Latvia, and delivery times within the EU typically range from 4 to 12 days. Shipping costs will be calculated and displayed at checkout. We currently do not ship outside the EU.

We offer a 30-day risk-free trial from the date of delivery. For customers who are "not satisfied," returns can be made within the 14-day trial period, provided the product is in good condition as new, without visible deformation or damage. Customers are responsible for return shipping costs for items returned due to dissatisfaction.

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For defective or damaged items upon receipt, we will cover the return or replacement shipping costs. In order to receive return or replacement shipping costs, customers must notify us of the defect or damage immediately upon receiving the item. Returned items must be in a good and resellable condition, even if used, to qualify for a full refund. Refunds will be processed through the original payment method within 14 days of receiving and inspecting the returned item.

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Recoverby offers a 1‑year warranty on electronic products (e.g., red light panels, vibration plates, massage guns, and other electrically powered devices) and a 30‑day warranty on non‑electronic, personal‑use items (e.g., eye masks, earplugs, blue‑light glasses). To submit a claim after the 14‑day return window, contact info@recoverby.com with proof of purchase and details of the malfunction; if approved we’ll provide prepaid return instructions. Returned items must match the photos/videos provided and be securely packed - fraudulent or inconsistent evidence may result in claim denial.

To learn more, visit our Return Policy.

Minors (under 18 in most jurisdictions) may make purchases on the website only with the explicit or implicit permission of an adult (usually a parent or guardian). The adult remains responsible for all actions taken by the minor and any potential issues arising from such purchases.

You agree to indemnify, defend, and hold harmless RB & Co SIA and its affiliates, officers, directors, employees, agents, and third parties from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorney's fees) arising out of or related to your breach of these Terms, your use of the website, or any violation of any rights of another party.

Recoverby may display advertisements and third-party content or services on our website. We are not responsible for the content or availability of these third-party sites. Use caution when engaging with third parties' content or services.

All content, trademarks, and other intellectual property displayed on the website are the property of RB & Co SIA or its licensors. You may not use, reproduce, distribute, or publicly display any of the content without our prior written consent. All rights not expressly granted herein are reserved.

You agree that we may provide you with notices, including new terms and conditions, by posting notice on the homepage of the website, changing the date at the beginning of these Terms, or by other reasonable means including sending emails to the address you provided.

We reserve the right to investigate any suspected breaches of our security or these Terms. We may involve and cooperate with law enforcement to address any suspected violations and may suspend or terminate your access to the website at any time, without notice and for any reason, including your failure to comply with these Terms.

The products provided by Recoverby are not intended for the treatment or management of any diseases. They should not be considered a substitute for professional medical advice. Please consult qualified healthcare professionals regarding any questions or health concerns. Recoverby does not endorse any specific medical providers, procedures, or products.

We may offer certain features and services that are available to you via your wireless device. These features may include the ability to access the website’s functionality, upload content, receive messages, and download applications to your wireless device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by your carrier to participate in Wireless Features. Fees may appear on your wireless bill or be deducted from your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features, and some Wireless Features may not be compatible with your carrier or wireless device. You should check with your carrier for available plans and prices.

By registering for Wireless Features, you agree that we may send communications to your wireless device regarding us or third parties. We may collect information related to your use of Wireless Features. If you register for Wireless Features, you agree to notify us of any changes to your wireless contact information (including phone number) and update your accounts on the website to reflect those changes.

A. Attempt to Resolve Disputes
If any controversy, allegation, or claim arises out of or relates to these Terms, your use of products, or any other matter (collectively, “Dispute”), both you and we agree to attempt to resolve the Dispute amicably. You or we must send a written notice to the other party providing a reasonable description of the Dispute along with a proposed resolution. For us, notice will be sent to the most recent contact information you have provided. Your notice to us should be sent to info@recoverby.com.

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B. Binding Arbitration
If we cannot resolve the Dispute within sixty (60) days after the notice is received, any and all Disputes arising between you and Recoverby must be resolved by final and binding arbitration. You and we agree that arbitration will be conducted in accordance with the laws and regulations applicable in Latvia.

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C. Limited Time to File Claims
To the fullest extent permitted under applicable law, if you want to assert a Dispute against us, you must commence it within one (1) year after the Dispute arises; otherwise, it will be forever barred.

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D. Injunctive Relief
The arbitration provisions will not apply to any legal action taken to seek an injunction or similar equitable relief related to any loss or damage (or potential loss or damage) concerning our products, content, or intellectual property rights, where a delay may cause irreparable harm.

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E. No Class Action Matters
You and Recoverby agree that any claims will be brought solely in your individual capacity and not as a plaintiff or class member in any class or representative proceeding. Disputes will be arbitrated only on an individual basis and will not be consolidated with any other proceedings involving any claims of any other party.

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F. Jurisdictional Issues
Any action or proceeding related to a Dispute may only be instituted in the courts located in Latvia. You and we consent to the exclusive personal jurisdiction and venue of such courts for resolving these matters.

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G. Governing Law
These Terms will be governed by and construed in accordance with the laws of Latvia, without regard to its conflicts of law principles.

A. GDPR (General Data Protection Regulation) Compliance
Recoverby is committed to protecting the privacy of our users, particularly minors, in compliance with GDPR. The age for consent to data processing under GDPR may be set between 13 and 16 years, depending on the laws of each EU Member State. Individuals under this age must obtain parental consent before using our social media platforms or consenting to data processing.

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B. Platform Age Requirements
Our social media accounts, including but not limited to TikTok, Facebook, and Instagram, are intended for users who are at least 13 years old, in accordance with applicable age restrictions set forth by these platforms. Users under 16 years of age may require parental consent for their data to be processed. Recoverby is not liable for any content posted or shared by individuals who do not meet these age requirements.

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C. Digital Services Act (DSA)
Recoverby is dedicated to ensuring the safety of minors on our digital platforms in compliance with the Digital Services Act. This regulation mandates that platforms implement "safety by design" principles and age verification measures to mitigate risks associated with the use of our services. We strive to monitor content shared on our social media accounts to ensure appropriateness for our audience.

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D. User Responsibility
By engaging with Recoverby’s social media channels, users agree to comply with the age requirements established by each platform and take responsibility for obtaining parental consent if they are under the applicable age limit. Users acknowledge that Recoverby reserves the right to remove any content or restrict access to our social media accounts at our discretion, particularly if it is discovered that a user does not meet the required age criteria.

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E. Parental Consent for Minors
Minors (under 18 in most jurisdictions) may interact with our social media accounts only with explicit or implicit permission from a parent or guardian. The responsible adult must be aware of and agree to the data processing practices.

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F. Limitation of Liability
Recoverby (RB & Co SIA) does not take responsibility for ensuring compliance with age restrictions or obtaining parental consent. It is the sole responsibility of users and their guardians to adhere to applicable laws and regulations. Recoverby is not liable for any claims, damages, or issues arising from the failure to obtain necessary consent or comply with age-related requirements.

A. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms will remain in full force and effect.

B. Modification of Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of any modified Terms. We will notify you of significant changes by posting a notice on the homepage or via email.

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C. Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms if such failure results from any cause beyond our reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation.

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D. Indemnification
You agree to indemnify, defend, and hold harmless RB & Co SIA and its affiliates, officers, directors, employees, agents, and third parties from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorney's fees) arising out of or related to your breach of these Terms, your use of the website, or any violation of any rights of another party.

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E. Termination of Access
We reserve the right to terminate or suspend your access to the website and its services at any time and without notice if we determine that you have violated these Terms, engaged in unlawful activity, or otherwise pose a risk to our services.

For any questions regarding these Terms, please contact us at info@recoverby.com.