Terms & Conditions

Welcome to Recoverby.com. These Terms of Use (the “Terms”) govern your access to and use of our website, products, and services. By accessing or using the website, you agree to comply with these Terms. Please read them carefully before placing any order or using our services.

RBY & Co SIA, physical address: Dunikas iela 25, Liepaja, Latvia, LV-3407 (“we,” “our,” or “us”) operates under the brand Recoverby. Our website provides consumers with access to a range of wellness and recovery products. These Terms apply to all visitors, users, and others who access or use the site.

Any purchase made through Recoverby.com constitutes a Distance Contract and is subject to the applicable laws and regulations of the Republic of Latvia, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia and the Cabinet Regulations on Distance Contracts.

You agree to use the website and its services only for lawful purposes and in compliance with these Terms. You must not:

• Engage in unlawful activities or violate any applicable local, national, or international law or regulation.

• Infringe upon the intellectual property rights of others.

• Transmit any material that is defamatory, fraudulent, offensive, or otherwise objectionable.

• Attempt to gain unauthorized access to any part of the website or its related systems or networks.

To purchase products offered by Recoverby, you must be of sufficient legal age as required by law. Prior to purchasing, you will be asked to provide payment information, billing address, and shipping information. By providing this information, you represent and warrant that you have the legal right to use the chosen payment method.

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Payments are processed securely via Stripe. By submitting your order, you authorize Recoverby to charge your selected payment method for the total amount due. We do not store your full card details - these are handled directly by Stripe in accordance with PCI-DSS standards.

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Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering after your purchase.

Verification of information may be required prior to processing any transaction. If we do not receive payment, you agree to pay all amounts due upon our request.

Payments on Recoverby.com are processed in Euros (EUR) via Stripe, a certified PCI-DSS Level 1 payment processor. The following payment methods are accepted:

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• Visa / Visa Debit

• Mastercard

• UnionPay

• Apple Pay

• Google Pay

• Bank transfers and other local payment methods (available at checkout)

Personal data required for payment processing is handled securely by Stripe in accordance with PCI-DSS standards — your full card details are never stored on our servers. The purchase contract becomes effective upon successful receipt of payment confirmation from Stripe.

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If an order cannot be fulfilled for any reason, you will be notified and any payment received will be refunded as promptly as possible, and no later than 14 days from the date of notification.

Recoverby reserves the right to change, modify, or discontinue any of its product offerings at any time, including the availability of any product, without liability to you or any third party. Any updates will be reflected on our website, and we encourage you to review our offerings regularly.

Orders are shipped from Latvia via courier delivery through our shipping partners. We currently ship only to countries within the European Union.

Estimated delivery times depend on destination:

• Within Latvia: typically 1–2 business days

• Within the Baltic states (Lithuania, Estonia): typically 2–4 business days

• To other EU countries: typically 2–7 business days

In exceptional circumstances, we reserve the right to dispatch orders within up to 45 calendar days, and we will notify you in such cases.

Shipping costs are calculated and displayed at checkout before order confirmation, unless promotions are applied. All applicable taxes are included in displayed prices unless stated otherwise at checkout.

We do not ship outside the European Union.

• 30-Day Risk-Free Trial

We offer a 30-day risk-free trial from the date of delivery. Customers who are not satisfied may return products within this 30-day period, provided the product is in good condition — as new, without visible deformation or damage. Customers are responsible for return shipping costs for items returned due to dissatisfaction.

• Defective or Damaged Items

For items that arrive defective or damaged, we will cover the return or replacement shipping costs. Customers must notify us of any defect or damage immediately upon receiving the item. Returned items must be in a resellable condition, even if used, to qualify for a full refund. Refunds are processed through the original payment method within 14 days of receiving and inspecting the returned item.

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• Right of Withdrawal (14-Day Statutory Right)

In accordance with applicable EU consumer law, you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without providing a reason, provided the product has only been used for its intended purpose. You are responsible for preserving the quality and safety of the product during the withdrawal period.

If a product is used inappropriately, damaged through negligent handling, or if the original packaging is lost or substantially damaged, we reserve the right to reduce the refund amount to reflect any reduction in the product’s value.

To exercise your right of withdrawal, please submit a withdrawal form within 14 days of receipt by contacting us at info@recoverby.com. Return shipping costs are the responsibility of the customer unless the item is incorrect or defective.

Returned goods must be sent back no later than 14 days after submitting your withdrawal notice. Refunds will be issued no later than 14 days after we receive the returned item. We reserve the right to withhold the refund until we have received the returned goods or confirmation of their dispatch.

The right of withdrawal does not apply to purchases made by legal entities (businesses).

• Warranty

Recoverby offers a 1-year warranty on electronic products (e.g., red light panels, vibration plates, massage guns, and other electrically powered devices) and a 30-day warranty on non-electronic personal-use items (e.g., eye masks, earplugs, blue-light glasses).

To submit a warranty claim within the applicable window, contact info@recoverby.com with proof of purchase and details of the malfunction. If the claim is approved, we will provide return instructions. Returned items must match the photos or videos provided and be securely packed. Fraudulent or inconsistent evidence may result in claim denial.

We are responsible for product non-conformities that existed at the time of delivery or that arise within 6 months of delivery. You must notify us of any non-conformity within 2 months of discovering it.

For more details, please visit our Return Policy page.

Minors (under 18 in most jurisdictions) may make purchases on the website only with the explicit or implicit permission of an adult (usually a parent or guardian). The adult remains responsible for all actions taken by the minor and any potential issues arising from such purchases.

We use Stripe to process payments. Stripe may collect personal data — including via cookies and similar technologies — as part of providing secure payment processing. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. For more information, see Stripe's Privacy Policy.

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If you have explicitly consented to receive marketing communications, we may periodically contact you with information about our products and offers. You may withdraw this consent at any time by contacting us at info@recoverby.com.

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Recoverby is committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR). For full details on how we handle your personal data, please refer to our Privacy Policy.

• GDPR Compliance

Recoverby is committed to protecting the privacy of our users, particularly minors, in compliance with GDPR. The age for consent to data processing under GDPR may be set between 13 and 16 years depending on the laws of each EU Member State. Individuals below this age must obtain parental consent before using our social media platforms or consenting to data processing.

• Platform Age Requirements

Our social media accounts, including TikTok, Facebook, and Instagram, are intended for users who are at least 13 years old, in accordance with applicable age restrictions. Users under 16 years of age may require parental consent for data processing. Recoverby is not liable for content posted or shared by individuals who do not meet these age requirements.

• Digital Services Act (DSA)

Recoverby is dedicated to ensuring the safety of minors on our digital platforms in compliance with the Digital Services Act, which requires platforms to implement “safety by design” principles and age verification measures. We strive to monitor content on our social media accounts to ensure its appropriateness for our audience.

• User Responsibility

By engaging with Recoverby’s social media channels, users agree to comply with the age requirements of each platform and take responsibility for obtaining parental consent where applicable. Recoverby reserves the right to remove content or restrict access at its discretion, particularly where age requirements are not met.

All content, trademarks, and other intellectual property displayed on the website are the property of RBY & Co SIA or its licensors. You may not use, reproduce, distribute, or publicly display any content without our prior written consent. All rights not expressly granted herein are reserved.

Recoverby may display advertisements and third-party content or services on our website. We are not responsible for the content or availability of these third-party sites. Use caution when engaging with third-party content or services.

We may offer certain features and services accessible via your wireless device, including the ability to access website functionality, receive messages, or download applications (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by your carrier. By registering for Wireless Features, you agree that we may send communications to your wireless device and that you will notify us of any changes to your wireless contact information.

The products provided by Recoverby are not intended for the treatment or management of any disease. They should not be considered a substitute for professional medical advice. Please consult a qualified healthcare professional regarding any health concerns. Recoverby does not endorse any specific medical providers, procedures, or products.

You agree to indemnify, defend, and hold harmless RBY & Co SIA and its affiliates, officers, directors, employees, agents, and third parties from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorney’s fees) arising out of or related to your breach of these Terms, your use of the website, or any violation of the rights of another party.

• Attempt to Resolve Disputes

f any controversy, allegation, or claim arises out of or relates to these Terms or your use of our products (collectively, a “Dispute”), both parties agree to first attempt to resolve the matter amicably. Written notice describing the Dispute and a proposed resolution must be sent to the other party. Notices to us should be directed to info@recoverby.com.

Consumers may also refer disputes to the Consumer Rights Protection Centre of the Republic of Latvia or to the relevant EU dispute resolution body. You have the right to seek resolution through EU online dispute resolution platforms.

• Binding Arbitration

If the Dispute cannot be resolved within 60 days of the notice being received, it shall be submitted to final and binding arbitration conducted in accordance with the laws and regulations of Latvia.

• Time Limit for Claims

To the fullest extent permitted by applicable law, any Dispute must be commenced within one (1) year after the Dispute arises; otherwise, it will be permanently barred.

• No Class Action

Any claims must be brought solely in your individual capacity and not as a plaintiff or class member in any class or representative proceeding. Disputes will be arbitrated only on an individual basis.

• Injunctive Relief

The arbitration provisions will not apply to any legal action taken to seek an injunction or similar equitable relief related to any loss or damage (or potential loss or damage) concerning our products, content, or intellectual property rights, where a delay may cause irreparable harm.

• Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict of law principles. Any legal action or proceeding may only be instituted in the courts located in Latvia, and both parties consent to the exclusive personal jurisdiction and venue of such courts.

• Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

• Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of any modified Terms. We will notify you of significant changes by posting a notice on the homepage or via email.

• Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure results from any cause beyond our reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation.

• Termination of Access

We reserve the right to terminate or suspend your access to the website and its services at any time, without notice, if we determine that you have violated these Terms, engaged in unlawful activity, or otherwise pose a risk to our services or other users.

• Investigations & Law Enforcement

We reserve the right to investigate any suspected breaches of security or these Terms. We may involve and cooperate with law enforcement to address suspected violations.

For any questions regarding these Terms, please contact us at:

RBY & Co SIA

Dunikas iela 25, Liepaja, Latvia, LV-3407

Email: info@recoverby.com