Privacy Policy

This Privacy Policy (“Privacy Policy”) describes how RB & Co SIA, operating under the brand Recoverby (“us,” “we,” or “our”), collects, uses, discloses, or otherwise processes information that relates to you. This Privacy Policy applies to Personal Information (as defined below) that Recoverby collects both online and offline, including when you visit our website, any other applications or services that link to this Privacy Policy, or when you otherwise communicate directly with us (collectively, the “Services”). When you access or use the Services, certain information, including your Personal Information, may be collected, transferred, processed, stored, and, in certain circumstances, disclosed as described in this Privacy Policy. This Privacy Policy is intended to be read together with our Terms of Use. This Privacy Policy complies with the General Data Protection Regulation (GDPR) and applicable EU privacy laws. 

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BY USING OUR SERVICES OR OTHERWISE PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU EXPRESSLY CONSENT TO THE INFORMATION HANDLING PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND YOU ACKNOWLEDGE AND CONFIRM THAT YOU HAVE PERMISSION TO PROVIDE US WITH ALL PERSONAL INFORMATION PROVIDED. iF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR OUR TERMS OF USE, PLEASE DO NOT ACCESS OR USE THE SERVICES.

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at info@recoverby.com.

The sections below explain the categories of Personal Information we collect and process, as well as the sources of the information and reasons for doing so.

"Personal Information" is any information that relates to or can be used to identify you. The categories of Personal Information we collect depend on your interactions with us and our Services. The information is collected using tracking technologies such as cookies and similar technologies, during your interactions with us, or directly from you when you provide information.

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A. Personal Information
We collect information when you provide it directly to us, such as when you register for an account, place an order, subscribe to newsletters, or contact us for customer support. Examples of the Personal Information we collect include:

• Basic Identifying Information: Name, email address, physical address, and phone number.

• Payment Information: Payment details necessary to process your orders, such as credit/debit card numbers and expiration dates.

• Order Information: Details related to the products you have purchased.

• Account Information: Username, password, and preferences related to your account and communications.

By providing us with the Personal Information of another person, you represent that you have obtained permission from such person to share such information with us for the purposes outlined in this Privacy Policy.

B. Automatically Collected Usage and Device Information
We automatically collect certain technical information from your web browser, mobile, or other device when you visit our Services. This data may include your IP address, browser type and language, referring/exit pages, and URLs, as well as details about the pages you visit on our website, the time spent on those pages, and the dates and times of your visits.

Cookies: We use cookies and similar tracking technologies to collect data about your interactions with us, allowing us to enhance your user experience, track usage patterns, and remember user preferences. If you choose to disable cookies, some features of our Services may not function properly.

Pixels: We may use pixels (also known as web beacons) to help deliver cookies, track users, and measure the effectiveness of our promotions.

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C. Information from Other Sources
We may obtain Personal Information about you from third-party sources, such as business partners, contractors, and publicly available records. This includes data that can improve the accuracy and completeness of the information we already hold.

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D. Location Information
We may collect your address information (shipping and billing address) when you place an order. We may also infer your general location based on your IP address for improving our services.

E. User Contributions
You may provide information to be published or displayed (posted) in public areas of the Services (“User Contributions”). Any User Contributions you share are at your own risk. We are not responsible for any third-party actions regarding your User Contributions.

F. Social Media
If you interact with us on social media platforms (including, but not limited to, Facebook, Instagram, and TikTok), the Personal Information you submit may be visible to other users of those platforms. We are not responsible for the Personal Information that you choose to submit on social media or for the privacy practices of those platforms.

We use third-party analytics providers, such as Google Analytics and Facebook Pixel, to collect information about the usage of our Services and the users of our website. These Analytics Providers utilize cookies and similar tracking technologies to gather data that helps us analyze user behavior and improve our services.

A. Information Collected by Analytics Providers
Analytics Providers collect a variety of information regarding user interactions with our Services, which may include:

• Demographic and Interest-Level Information: Data about the age range, gender, and general interests of our users.

• Usage Information: Information about the pages where users enter and exit the Services, the specific pages viewed, and the time spent on various pages.

• Technical Data: Data regarding the browser type, operating system, and IP address of users accessing our Services.

B. How Analytics Providers Use Cookies
Cookies allow Analytics Providers to recognize users when they visit our Services and to track user interactions across the web. These cookies help provide insights into user preferences and behavior, which we leverage to enhance the user experience on our site. By collecting this information, Analytics Providers can better understand how users engage with our Services, which pages are effective, and where improvements may be necessary.

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C. Sharing Information with Analytics Providers
The information collected by Analytics Providers may be shared with us and with other website operators. This shared information can include users’ age range, gender, geographic regions, interests, and details about the devices used to access our Services. This data helps us tailor our marketing strategies and optimize our offerings to better align with user preferences.

D.User Control and Opt-Out Options
Users can manage cookie preferences through their browser settings and are encouraged to review the opt-out options provided by our Analytics Providers. For more information regarding Google Analytics, please refer to Google's Privacy Policy and Google Analytics Opt-out Browser Add-on. For Facebook Pixel, please visit Facebook’s Privacy Policy.

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Please note that disabling cookies may affect your experience on our website, and some features may not function as intended.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze web traffic, remember user preferences, and improve our Services. Our use of cookies may include the following types:

• Essential Cookies: These are necessary for the functioning of our website and enable you to move around the site and use its features.

• Performance Cookies: These collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages. This data is anonymous and helps us improve the website's performance.

• Functional Cookies: These allow us to remember your preferences and personalize your experience, such as your choice of language or region.

• Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your browsing behavior. They may also limit the number of times you see an advertisement and help measure the effectiveness of marketing campaigns.

By using our Services, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings. If you choose to disable cookies, some features of our website may not function properly, and your experience may be limited.

A. General

Unless we have your consent, we will use the Personal Information we collect from you only for the purposes described in this Privacy Policy and where applicable law allows or requires us to do so. We may use or disclose the Personal Information identified above for one or more of the following business purposes (“Business Purposes”):

• To Fulfill Orders: To process your orders, including shipment and payment processing, and to send you associated order confirmations and updates.

• Account Management: To create, maintain, customize, and secure your account with us, including providing you with access to account features and functionalities.

• Communication: To communicate with you about your orders, respond to inquiries, and provide customer support.

• Marketing and Promotions: To inform you about our products, services, and promotions, including eligibility for contests or surveys, and to contact you if you win a competition.

• Website Improvements: To monitor and analyze trends, usage, and activities in connection with our Services to improve our website, products, and user experience.

• Personalization: To identify you on our website and across the internet, allowing us to tailor advertisements and content to your interests and preferences.

• Security: To help maintain the safety, security, and integrity of our Services, databases, and technology assets.

• Research and Development: For testing, research, analysis, and product development to enhance our Services.

• Compliance: To respond to law enforcement requests and comply with applicable laws, court orders, or governmental regulations.

• Administrative Purposes: To administer entries into sweepstakes, contests, promotions, and surveys.

• Email Communications: To send you important service information, updates, and account notifications via email or SMS, including the ability to opt out of marketing communications.

• Fraud Prevention: To detect, prevent, and address technical issues or fraudulent activities.

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B. Account-Related Communications
When you create an account with us and provide your email address, we may, subject to applicable law, use your email to send you service-related notices (including any notices required by law), updates, news, and marketing messages. For instance, you will receive a welcome email upon registration. If our Services are temporarily unavailable, we may also send you an email notification.

You will generally find an unsubscribe link or instructions in our email communications, allowing you to opt out of receiving future emails or adjust your contact preferences. If you have an account with us, you can also modify your preferences by updating your contact information within your account settings. Please note that even if you opt out of marketing emails, we may still send you important service-related information.

C. Advertising
We use third-party service providers to deliver advertisements or collect data on our behalf across the internet and on our Services ("Advertisers"). These Advertisers may collect your Personal Information about your interactions with our products and services to tailor marketing messages on the Services or other sites, trigger real-time interactions, customize the Services, or enhance your profile. Advertisers may use Cookies, Pixels, and other technologies to collect information, measure advertisement effectiveness, and personalize ads on our Services. 

Please be aware that your browser settings may not allow you to control the technologies used by Advertisers, and this Privacy Policy does not apply to the practices of Advertisers. For more information about the practices of Advertisers and how to opt out, please visit optout.aboutads.info.

D. Non-Personally Identifiable Information
We may use non-personally identifiable information, such as anonymized or aggregated data, for various purposes, including improving our Services, developing new features, understanding usage patterns, resolving disputes, troubleshooting issues, fulfilling user requests, or ensuring security and compliance with applicable laws. Any non-personally identifiable information that is combined with Personal Information will be treated as Personal Information under this Privacy Policy.

E. Payment Processors
If you purchase products through our Services, the transaction will be processed by third-party payment processors. These entities have their own privacy policies, and you are encouraged to review them. We do not store your payment information; it is handled securely by our payment service providers. 

We process your personal data based on the following legal grounds:

Consent: When you provide your explicit consent.

Contract: When processing is necessary for the performance of a contract with you.

Legitimate Interests: To fulfill our legitimate interests in providing and improving our services.

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers that assist us in processing orders and providing customer support, and these partners are obligated to maintain the confidentiality of your information. Additionally, we reserve the right to disclose any information collected via our Services, whether internally, to affiliates, or to third parties, for lawful purposes or to prevent harm to ourselves or others. For instance, we may disclose information to government regulators, law enforcement authorities, or to protect alleged victims of identity theft. If we are compelled to disclose your information due to a government or legal request, we will notify you unless prohibited by law.

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However, we cannot ensure that all of your Personal Information will be disclosed only in the ways described in this Privacy Policy. Third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your Personal Information that they collect from the Services. Even with the most rigorous information security standards, no transmission of data over the internet can be 100% secure.

A. You May Decline Other Requests

We use your Personal Information as needed for the purposes for which it was collected or where you have consented to our use of such information. If you do not wish to provide information to us or do not wish to consent to the uses described in this Privacy Policy, you may decline to provide such information or refrain from using our Services.

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B. Right to Access Specific Information and Data Portability Right

As a data subject under the General Data Protection Regulation (GDPR), you have the right to request access to the personal information we hold about you and details regarding its processing. You may request:

• A copy of your personal data.

• Information about how we process your personal data.

To exercise these rights, please contact us at info@recoverby.com.

C. Right to Delete Your Personal Information

You have the right to request deletion of your Personal Information that we have collected, subject to legal exceptions. Once we receive and confirm your request, we will delete your data unless retaining the information is necessary for legal compliance or other specified purposes.

A. Security
We implement a variety of physical, managerial, and technical safeguards designed to protect your personal information that we maintain in connection with your use of our Services. For example, we utilize encryption technology, such as Secure Sockets Layer (SSL), to secure your data during transmission. However, despite our efforts, we cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breaches of our physical, technical, or managerial safeguards. 

To help protect against unauthorized access to your account, we recommend that you take proactive steps, such as using a strong, unique password and not sharing your login information with others. You should also ensure that you log out of your account after use, especially on public or shared devices. We are not responsible for any lost, stolen, or compromised passwords, or for any unauthorized activity on your account resulting from password activity. In the event of a security breach involving your Personal Information under our control, we will take reasonable steps to investigate the situation and notify you as required by applicable laws and regulations.

B. Storage
We and our third-party hosting providers store your Personal Information in environments that are secured against unauthorized access. These environments are protected through a combination of physical and technical security measures. While we take these measures to safeguard your Personal Information once we receive it, please understand that no method of transmission over the internet or electronic storage is entirely secure.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our Services after changes indicates your acceptance of the new policy.

Our website may contain links to third-party websites and services, including social media platforms. We are not responsible for the content or privacy practices of these external websites. We encourage you to review their privacy policies and terms of service, as the data collection practices of these sites are governed by their respective policies.

We do not knowingly collect personal information from children under the age of 16 without parental consent. If we learn that we have collected personal information from a child under this age without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe that we have collected personal information from a child under 16, please contact us at info@recoverby.com.

If you have any disputes regarding the privacy of your personal information or our practices, we encourage you to contact us directly at info@recoverby.com. We are committed to resolving any issues amicably and effectively. If we are unable to reach a satisfactory resolution, you have the right to lodge a complaint with the relevant supervisory authority in Latvia, as our operations are governed by Latvian law. You can also refer to our Terms of Use for more information regarding your rights and our obligations in the event of disputes.

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In the event of a dispute, both parties agree to engage in good faith negotiations to resolve the matter prior to pursuing any legal action. This may include providing written notice to the other party detailing the nature of the dispute and any proposed resolutions. Should resolution not be achieved through negotiation, the dispute will be resolved in accordance with the governing laws of Latvia, as detailed in our Terms of Use.

We will retain your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, including but not limited to satisfying any legal, accounting, or reporting requirements. Specifically, we will retain your information for the duration of our business relationship with you and any necessary period thereafter as required by applicable laws or regulations. This includes retaining certain information for as long as necessary to resolve disputes, prevent fraud, enforce our terms, or comply with applicable legal obligations.

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Your Personal Information will be securely stored in environments protected against unauthorized access, ensuring that appropriate technical and organizational measures are in place to safeguard the data we hold. You will be informed of any significant changes to our data retention policies at the time when you provide further informed consent regarding your Personal Information. If you wish to request the deletion of your Personal Information, please refer to the relevant sections below regarding your rights under the GDPR.

While we strive to protect your personal information, we cannot guarantee its absolute security. Recoverby (RB & Co SIA) will not be liable for any unlawful access or unauthorized use of your personal information, including data breaches that occur due to circumstances beyond our reasonable control.

Residents of the European Economic Area (“EEA”) may be entitled to rights under the General Data Protection Regulation (GDPR). If you qualify, these rights are summarized below.

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If you request to exercise your rights under the GDPR, we may require verification of your identity before we respond to any such request. If you are entitled to these rights, you may exercise the following rights with respect to your Personal Information that we collect and store:

• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

• Right of Access: You have the right to request access to your Personal Information.

• Right to Request a Copy: You may request a copy of your Personal Information.

• Right to Correct Inaccuracies: You have the right to correct any inaccuracies in your Personal Information.

• Right to Erasure: You may request the erasure of your Personal Information.

• Right to Data Portability: You may request that we transfer your Personal Information to another entity or person of your choosing.

• Right to Restrict Processing: You have the right to request a restriction on the processing of your Personal Information.

• Right to Object to Processing: You have the right to object to the processing of your Personal Information.

You may exercise these rights free of charge. However, these rights will be subject to limitations as provided by the GDPR. To exercise your rights, please contact us at info@recoverby.com.

If you are an EEA resident and wish to lodge a complaint regarding our processing of your Personal Information, you have the right to do so with a Data Protection Authority. More information can be found at the European Data Protection Board website: EDPB Members.

Please be aware that we are headquartered in Latvia, within the European Union. The Services provided by Recoverby are governed by EU law, particularly the General Data Protection Regulation (GDPR). If you are accessing our products or Services from outside the European Union, your information may be transferred to, stored, and processed in the EU.

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Please note that the data protection laws in the EU may offer a higher level of protection than those in your own country. By using our Services, communicating with us via mail, email, or telephone, or otherwise providing us with your information, you consent to the transfer to, processing of, and storage of your information within the EU, and acknowledge that such information may be subject to EU laws.

If you reside in a jurisdiction that does not provide for the same level of privacy protection as the EU, we will take necessary measures to ensure that your information is treated appropriately and in accordance with this Privacy Policy and applicable laws.

If you have any questions about this Privacy Policy, please contact us at info@recoverby.com.